#rag // Glide & Generate

#rag

3 articles

writingJun 11, 20263 min read

Data Readiness for Agents: Making Your CMDB and Knowledge Base Safe to Ground On

Your agents are only as good as the data they ground on, and most CMDBs are part fiction. The unglamorous, highest-impact prep: accuracy, freshness, ACL hygiene, and structure for retrieval.

writingMay 24, 20263 min read

RAG Inside a Custom Skill: Wiring AI Search Retrievers the Right Way

RAG on the Now Platform is a concrete component, a retriever wired into a custom skill. Where retrieval quality leaks, and how to test it separately from generation.

writingMay 14, 20262 min read

Grounding Done Right: How to Stop Your ServiceNow AI From Hallucinating

Hallucination on ServiceNow is mostly a grounding problem, and grounding is something you control. The engineering fixes that make answers trustworthy.