I have spent twelve years in the IT industry building on the ServiceNow platform, architecting and implementing the Now Platform end to end. A growing share of that work now lives where ServiceNow meets AI, which is what this blog is about.
Across those years I have delivered full product suites spanning ITSM, ITOM, ITAM and SAM Pro, HR Service Delivery, Customer Service Management, GRC and IRM, and ITBM, for enterprises across biopharma, telecom, energy, gaming, and healthcare. The work runs from CMDB and Discovery to Flow Designer integrations, Performance Analytics, and SAM Pro programs that turned ServiceNow into the source of truth for vendor audits. The throughline now is the one this blog is named for: I already know how to glide, the interesting work is learning to generate responsibly on top of data that matters.
What I work on
Certifications
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- Certified Implementation Specialist, Human Resources
- Certified Implementation Specialist, Customer Service Management
- Certified Implementation Specialist, Event Management
What this blog is
Glide & Generate is where I write up what I learn building real things on the platform. The posts are for practitioners, not for slideware: working code, honest trade offs, and patterns you can ship. No recycled press releases, no growth hacks. When I am wrong, I would rather you tell me than nod along.
Get in touch
If a post helped, or you think a claim here is wrong, say so. You can reach me on LinkedIn or by email at vikram.karety@gmail.com. New posts land in the RSS feed.